Recently, my colleagues and I have embarked on the expansive and at times mystical journey of Enterprise Content Management (ECM). “What is ECM?”, you may ask. ECM is about creating a work environment (technology, processes, and practices) that ensures all content within an organization completes a full life cycle from creation, storage and use, to archiving or deletion.

Organizations tend to be very passive when it comes to their information assets, which are usually created without a lot of forethought of what happens to them after they have served their immediate purpose. Content gets stored on shared drives, in email boxes, and servers, where stuff piles up almost indefinitely creating landfills that no one wants to sift through, putting unnecessary strains on people and systems. The enterprise content management approach has been offered as a solution to this problem.

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